A non-clinical case manager keeps the case moving

What does a non-clinical case manager do?

A non-clinical case manager coordinates the non-medical side of absence and return to work. They ensure the employee, manager, HR and occupational physician understand the next step and who owns it.

The role does not collect diagnoses or replace an occupational physician. It works with functional capabilities, workplace context, process agreements and practical barriers, enabling a human approach while respecting privacy and role boundaries.

When does the role add value?

The role is particularly valuable when a case includes several stakeholders, parallel routes or recurring barriers. In preventive follow-up, one coordinator can also stop small signals from becoming visible too late.

Good case management is transparent. The employee understands what is recorded, the employer knows what to organize and the occupational physician retains medical autonomy.

• One recognizable contact for process questions
• Less delay caused by unclear ownership
• A clear boundary between medical and organizational information
• Consistent follow-up across teams, sites and cases